The Importance of Monitoring Twitter Mentions ![]() Mentions are more of a public conversation and can contain the anywhere in the Tweet. Thanks again for sharing, Brandon! You're a rockstar.Īnother important thing to know about replies is the fact that they’re only seen by the sender, the receiver and people that follow both parties. Depending on your settings, you’ll receive a notification from Twitter that someone has mentioned you. A mention is when someone uses the sign immediately followed by your Twitter Handle. When people use the term “Twitter mention,” this is usually what they’re referring to. There are essentially three different ways that users can “mention” your brand on Twitter: When it comes to Twitter mentions, here’s how to find, track, and get more. The act of doing so could result in a larger audience-in addition to more loyal and happy customers. “Doing well” on Twitter means a lot of different things to a lot of different people, but most social media marketers agree that it has to do with engaging with fans. Clearly, there’s a mismatch between how customers and businesses are using the social media platform. Unfortunately, that same study showed only 29% of companies actually replied to customer complaints on Twitter. ![]() Research from Maritz and Evolve24 found that 83% of customers who made a complaint about a business on Twitter appreciated when a company responded. Tracking Twitter mentions is one of the most effective ways to measure your brand’s presence on the network, as mentions of your brand indicate inclusion in conversations.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |